Customer Service Executive - Inbound & Email Support (Yogyakarta)

Join Atain, a dynamic and customer-focused company, as a Customer Service Executive in Yogyakarta! We are seeking a passionate and skilled professional to provide exceptional inbound and email support to our valued customers. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to join our growing team.

As a Customer Service Executive, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You will handle inbound calls, emails, and chats, using our customer relationship management (CRM) system to track and resolve issues efficiently. Your excellent communication skills and problem-solving abilities will be crucial in delivering a seamless customer experience.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service through inbound calls, emails, and chats.
• Use our CRM system to track customer interactions and resolve issues efficiently.
• Ensure customer satisfaction by addressing queries and concerns promptly and professionally.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Assist in training and mentoring new customer service representatives.
• Stay updated with company policies and procedures to deliver consistent service quality.
• Monitor and report on customer service metrics to identify areas for improvement.
• Collaborate with the sales and marketing teams to enhance the customer experience.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, inbound support, or a similar role.
• Excellent communication skills in both written and spoken Indonesian.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM systems, such as Salesforce or HubSpot.
• Familiarity with email marketing tools, such as Mailchimp or Constant Contact.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset and a passion for helping others.

🛠️ Keahlian

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